Known Issues OLD

At Mason, the e-mail and calendar service is provided by Microsoft's cloud service, Office 365. That means, in some cases, only Microsoft has access to the settings and systems necessary to fix issues reported at Mason. Both Microsoft and Mason's e-mail team are committed to resolving issues as quickly as possible. Read more About Support and Cloud Services.

TROUBLESHOOTING TIPS

Below are some commonly reported problems with Outlook 2011 for Mac, Outlook 2010 for Windows, Outlook 2013 for Windows, and the Outlook Web App including their work arounds (if available).

ISSUES UNDER INVESTIGATION

The ITS Support Center has received reports of these issues. We are currently researching whether or not it is something that is a bug, broken, or just a client-specific issue.

VERIFIED BUGS AND WORK AROUNDS

Microsoft is aware of these bugs and is working to solve the issues. Until that time, these are their proposed work-around solutions (if available)

RESOLVED ISSUES

ABOUT SUPPORT AND CLOUD SERVICES

Because Mason’s e-mail and calendar is a cloud service, in some cases only Microsoft has access to the settings and systems necessary for issue resolution. In these cases, details of the process may be unavailable to Mason, with the result that we unfortunately may be unable to provide the community with as much specific information as we would like to.

When this occurs, we still work hard to follow up, ensure Microsoft staff understand the issue, and establish the root cause to reduce the possibility it will happen again. We and our support partners at Microsoft are committed to working together as diligently and quickly as possible to fix problems.

We encourage users or their support providers to contact the ITU Support Center for each user affected by unexpected behavior or difficulty with campus IT services like e-mail and calendar. Doing so will help compile accurate statistics on how broadly a problem is impacting the Mason community and help collect data that might lead to a resolution.

Overall, cloud services bring many benefits to Mason. Mason’s contract with Microsoft and other vendors specifies support levels to be provided to Mason and we strive to ensure our vendors meet these requirements in order that the benefits are realized as fully as they can be.

If you have a question, please contact the ITU Support Center.